wholesale information
Security
All of the credit card information sent to Suzanne travels through a secure socket layer (SSL) ‘pipeline’.
The information goes from your computer to our secure server. SSL is the most advanced security measure available.
Delivery
Each order will be dispatched as soon as possible. However, as each item is handmade, please allow up to 6 weeks for delivery.
Any special requests or queries please contact Suzanne.
Postage & Packing
Postage & Packing for the UK
Orders up to £300 - £6.00
Orders between £300 - £600 - £7.50
Orders over £600 - Free delivery
Delivery charges for outside the UK will be calculated individually.
All items are sent Royal Mail Special Delivery, which is a guaranteed service that is fully insured which requires a signature on delivery.
Distribution
I make every effort to ensure that any stockists of Suzanne jewellery are never situated in close proximity to one another.
Pricing
Suzanne reserves the right to change, without notice, any pricing in the case of error or material cost increasing.
Pricing does not include Postage & Packing.
Descriptions
Product descriptions are as accurate as possible but should only be used as a guide.
Images are provided to help customers recognise products.
The glass beads are handmade therefore slight colour variations are inevitable. Styles, shapes and number of silver beads and crystals used in each piece may differ slightly.
Returns
Suzanne hopes you will be delighted with your purchase. However, if for any reason you are not completely satisfied a refund or exchange less P&P can be arranged.
Goods should be returned, as new, unworn and in original packaging with 7 days by Royal Mail Special Delivery.
Please note earrings may not be returned.
Should any orders be damaged, broken or incomplete please contact Suzanne within 48 hours.
Privacy Policy
Suzanne is committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998. The information given at the time of ordering will be used by Suzanne only, and will not be distributed to any other companies or individuals. Suzanne will use your information for the following purposes.
1. to process your order or for the return of information requested by you.
2. to keep you informed about new designs and offers.
If you do not wish to receive this information, please contact Suzanne and request that your name be removed from the mailing list.
